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Privacy Policy

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Terravesta respects the privacy of every individual and as a company we do not collect data without an explicit purpose and we will not sell or release your data without your consent. The following text sets out our policy in respect of such data and how it is handled.

When someone visits any of our websites (www.terravesta.com, events.terravesta.com, store.terravesta.com) we use Google Analytics to collect the standard internet log information and details of visitor behaviour patterns. We utilise this information to better understand how our visitors interact with our website. This information is processed in a way which does not identify any individual. We do not make and do not allow Google to make any attempt to find out the identities of those visiting our website.

Terravesta does not share information collected on any individual who engages with the company via the website. If you choose to fill out forms on any of our websites, we require some personal information. This information is stored in our online secure database provided by Salesforce, whose privacy policy can be found here: https://www.salesforce.com/uk/company/privacy/. This information is collected so we can fulfill your enquiry. We never share any information collected from our website forms with any other party.

If you contact us via our web form we require you to provide us with your name, email address, contact number and postcode, this information is used to help us answer your enquiry as accurately as possible.

If you request a production calculation, we will ask for your name, email and farm size, we use this information to send you a personalised Miscanthus production calculation.

If you book onto one of our events, we will ask for your name, email address, contact number, post code and dietary requirements. We collect some of these details, so that we have a means to contact you and keep you up to date about the event. We ask for your post code so that we can tailor the event information (for example on farm walk we can provide illustrative costs of haulage from your location). Many of our events include a light lunch, and as such we request to know dietary requirements so we can ensure that there are suitable options for all guests. If you do not wish to provide us with this information you do not have to, but we cannot guarantee a suitable food option will be available.

If you choose to subscribe to our mailing list, we will collect personal information so that we can keep you up to date with the latest Miscanthus and Terravesta news, upcoming events and offers. We use Mailchimp to manage our mailing lists, Mailchimp’s privacy policy can be found here https://mailchimp.com/legal/privacy/. We do not share our mailing list with any other party. You can choose to unsubscribe from the mailing list at any point by clicking the "unsubscribe" link in a previous email.

If you make a purchase through our online store (store.terravesta.com), we collect personal information which we require to complete your order. We collect; your name, email address, contact number, delivery and billing address. All orders are processed via shopify, whose privacy policy can be found here https://www.shopify.com/legal/privacy. If you choose to join our mailing list as part of your order, please see the section of this policy that governs our mailing list.

If you become a Miscanthus grower for Terravesta, we will need to collect personal information in order to carry out our obligations to you. We collect the following personal details; your name, email address, address, contact numbers (home/mobile/work), bank details. All data is stored in Salesforce, whose privacy policy can be found here (https://www.salesforce.com/uk/company/privacy/) and our accounting system KeyPrime Accounts. As a grower we may have to share some of your personal details with hauliers in order to arrange collection of your Miscanthus bales, this could potentially include any of the following: your name, your address, phone numbers and email. We will not share your data with any other party.

If you do not want your personal data collected, please do not submit it to us.

From time to time, we may make changes to this policy and no personal information provided by you under the terms of this policy will be used in a manner that is materially inconsistent with it without your prior written consent.

Terravesta is a company registered in England and Wales with its registered offices at Terravesta, Cedar Farm, South Carlton, Lincolnshire LN1 2RH. Registered Company No. 07793758

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